Verizon put erroneous collections notice on credit report
Enthusiast - Level 1

I was just notified by Experian that Verizon Wireless has reported that I have a "Major Derogatory" account of $147. This is the first I've heard of it, so I immediately checked my account online.  I have a $110 CREDIT and no outstanding bills or money due. Experian was able to tell me that the bill is dated 4/4/23, and that is when we switched from T-Mobile to Verizon.

I've tried calling multiple times and of course can't get through to anyone to help. If anyone has advice, please let me know asap. I have a strong credit score and do not want an inaccurate bill to impact it.

1 Reply
Customer Service Rep

We can certainly understand why you would be concerned and we want to take a closer look with you. We will be sending you a Private note to get additional information to better assist you.