Been a customer for 20+ years and 4 month ago my autopay stopped working. I've not been able to set it back up, it gives a message "you are unable to manage autopay due to previous payment history and restricted payment options."
I've called and chatted 3 times, have tried the operators suggestion to delete and readd my payment options, but it has not worked, have tried both credit card and bank account. Today I was on the phone and the operator acknowledged seeing the problem, worked on it for 1 hour then had to pass it to finance dept rep, who told me they are not able to access the data and could not help.
Is there anyone at Verizon that can actually figure this out?
thanks
@kc8888 wrote: autopay stopped working and cannot resetup Been a customer for 20+ years and 4 month ago my autopay stopped working. I've not been able to set it back up, it gives a message "you are unable to manage autopay due to previous payment history and restricted payment options."
Thank you for sharing this with us kc8888. In order for us to get a better understanding of why you are having issues with Autopay, we will need to access your account to take a closer look. Be on the lookout for a Private Message from us to gather some additional information.
-Andi
Please pvt msg me too. Same problem.
This could be a rumor, but have heard it takes at least 6 months to get whatever block that is cleared if your account is restricted.
@gobrooksgo wrote: Please pvt msg me too. Same problem.
gobrooksgo, thank you for letting us know that you are experiencing the same issue. We will be reaching out in Private Message to further assist.
-Andi
I’ve been having this issue since switching over for the first time to Verizon. Please help! It keeps prompting to connect auto pay when I already walked through the steps and accepted the auto pay terms…
We're sorry about the problems you're having with setting up automatic payments. We'd be happy to help you take a look and figure out what's going on. We're sending you a Private Message so we can better help.
~Jesse
One more - same exact problem. I posted a separate message today (July 15) about this. Please PM me ASAP.
Same issue too. No answer for the problem so far.
I have the same issue. Automatic payments haven’t been working for at least the entire calendar year. Not sure when they stopped working but it’s been a huge issue. Scheduled automatic payment for this last Monday. Stupidly assumed maybe this time it worked since I had scheduled it myself. Wrong. Service had shut off with no notification until I got to WiFi and was able to push the button to pay using the only card that’s on file to be used for automatic payment.
Hello, Jmass14. Help is here. I do want to ensure we are on the same page. Are you referencing auto payments for monthly payments on the bill OR are you stating you set up an auto payment for one-time payment? Are there any restrictions on the account such as cash only? Please let us know.
-Natasha
Same problem, definitely looking into switching carriers
Oh, no! We areh ere to help. Could you please provide us with more details?
~Geo
I have the same issue and it’s been very frustrating. Despite being enrolled in Auto Pay, I have been consistently overcharged.
I have spent hours on the phone with reps, who confirmed that the error was on Verizon’s end. I was assured that the overcharges would be applied as a credit to my account and that the issue had been resolved. It’s been 2 months now and the issue is still unresolved. I am considering switching carriers as well.
Oh, no! Dealing with account issues can be frustrating, especially when it comes to your charges. Verizon is here to help.
We want to be on the same page of the book. Please elaborate, what billing errors/charges are you noticing?
~Gilbert
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