prepaid SIMs
RobbieB985
Enthusiast - Level 2

We spent 7 hrs (yes SEVEN hours) in  a  Verizon store trying to activate two prepaid SIMs for an overseas vacation on July 18 with no success.  Myself and the Store staff were at our limit and they happily agreed to a refund .  Competitor activated SIMs in minutes.

The store submitted a refund in the system and gave me a screenshot copy of their internal CRM . Weeks go by , Store throws hands in air and helplessly claims that  they are "Indirect" and that lucky me will have to deal with "Corporate".

On August 22 , Verizon staff say no refund was ever processed , so they raise a new "TR-10digit-E02" which will be done in 2-5 business days.

September 1 , another Verizon staff member claims refund was done on 27 August.  I did not receive anything , the claimed refund was too small and they couldn't find any account that was supposedly used. They issue an escalation references - ( 9 digit number) this time with the full amount saying the infamous "cheque is in the mail". 5-7 business days. (The inference from the difference in disputed amount pointed to the Store potentially overcharging...)

After 1 broken activation , 2 months delay and 3 promises  to rectify am  still waiting.

Time zones make it difficult to contact Verizon.

Can supply every tiny detail to anyone at Verizon who is empowered to fix this.

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8 Replies
vzw_customer_support
Customer Service Rep

Hello, RobbieB985. We are sending a Private Note to work through your concerns.

*Aishawyra

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vzw_customer_support
Customer Service Rep

Hello, RobbieB985. I am glad you reached out for help. I see there was some concern about your refund not getting to you. To confirm was this account related to a Personal or Business account?

*Aishawyra

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RobbieB985
Enthusiast - Level 2

Personal

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RobbieB985
Enthusiast - Level 2

So is someone reaching out to me ?

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vzw_customer_support
Customer Service Rep

 

Hi, Robbie.  We want to ensure you have the service you deserve.  Send a Private Note for your billing related concerns.*Shantell

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RobbieB985
Enthusiast - Level 2

OMV Verizon you are almost impossible to communicate with.

"*Kaylea"  at least sent me the first private message . I spent 20 minutes filling in details , a copy of the original invoice and and copy of the Store CRM screen - only to get hit with "Correct the highlighted errors and try again".   The message did not like the spelling of "Kaylea"  or the account name that was provided by the store. 

I changes the red  highlights a couple of time before  " you have reached the limit for the number of private messages that you can send".

How on earth am I to communicate with you ????

 

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vzw_customer_support
Customer Service Rep

Thank you for replying, Robbie, please send a Private Message, so we can delve into your refund to see what is going on.  Thanks in advance. 

*Lisa

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RobbieB985
Enthusiast - Level 2

Lisa  tried to send a private message and get "You have reached the limit for number of private messages that you can send for now".

Aishawyra was supposed to have private messaged me several days ago.

Surely someone in Verizon can private message me, after everything I've had to endure...

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