14 Months billing of non-existing line. Cannot cancel service.
altf41
Enthusiast - Level 2

After moving my Verizon Services 14 months ago, I am still being charged for a phone llne that I "cancelled" and doesn't exist.   I've tried canceling this numerous times and told to disregard my bill but still nothing has changed.  Paying $16 bucks for a line that I haven't used in 14 months, plus $6 dollar charge for not using long distance on that line, , plus $15 for taxes on a something I haven't used is very frustrating.  I have a slew of confirmation numbers and promises but no action has been taken.   Customer Service tells me they haven't seen this situation before and that is where things stop. No matter what I do I cannot cancel this service on my own.   Is it possible to cancel service in my lifetime?  

18 Replies
bigal69
Enthusiast - Level 3

Send a letter to the P.U.C.(public utility commission)

KH-OrnEsh1
Moderator Emeritus

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.


@altf4 wrote:

After moving my Verizon Services 14 months ago, I am still being charged for a phone llne that I "cancelled" and doesn't exist.   I've tried canceling this numerous times and told to disregard my bill but still nothing has changed.  Paying $16 bucks for a line that I haven't used in 14 months, plus $6 dollar charge for not using long distance on that line, , plus $15 for taxes on a something I haven't used is very frustrating.  I have a slew of confirmation numbers and promises but no action has been taken.   Customer Service tells me they haven't seen this situation before and that is where things stop. No matter what I do I cannot cancel this service on my own.   Is it possible to cancel service in my lifetime?  




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altf41
Enthusiast - Level 2

Thanks I'm sorry I'm having difficulty too.   Wish there was an easier way to resolve issues.   As a head's up,  contacting me by  a billing telephone number that doesn't exist isn't not going to go very well.  I haven't made a phone call on that line since October of 2010.   Why I would be billed and penalized months on end makes no sense.  To anyone?

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wj3v
Enthusiast - Level 2

They told me the same thing. Yea they will reach out.............for more money. Just get used to being on hold............

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altf41
Enthusiast - Level 2

Having a "bare bones" landline end up bein $42+ a month even if you don't receive or make one call.   Being charged $6.00 for not using enough long distance (no calls made at all).   Being charged $22 for the line.  Being charged $14.50 in taxes.  All for nothing.  When will it end?

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altf41
Enthusiast - Level 2

Ok.  So 1 Week has passed.   Seems customer service has given up again.  Surprise, Surprise.   Back to square one again for the fifth time. 

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dsrobison
Enthusiast - Level 2

DON'T FEEL ALONE IF YOUR SERVICE DOESN'T GET DISCONNECTED IN A YEAR OR TWO..

XX

MY SERVICE STOPPED BILLING FOR OVER  APPROX 14 MONTHS THEN STARTED AGAIN, IN SEPT OF 2011.

I AM STILL WAITING  FOR SOMEONE TO STOP THE BILLING, & DISCONNECT THE SERVICE AS PROMISED  NOT TO MENTION THE ISSUE A CREDIT TO THE ACCT FOR THE MONTHLY CHARGES THAT ARE ADDING UP FOR SOMETHING THAT ISN'T SUPPOSED TO EVEN BE ACTIVE MUCH LESS BILLING. 

THE LAST STRAW IS THE TEMPORARY INTERRUPTION OF THE SVC  THAT  I WAS ADVISED WAS FOR NON PAYMENT , OF SOMETHING I  HAVEN'T USED IN 2 YEARS ANYWAY....AND NOW VERIZON IS WORKING ON JACKING UP MY CREDIT.

  OMG... THIS IS OUTRAGEOUSLY STUPID, HOW DOES A COMPANY GET  AWAY WITH THIS CRAP !

 

DONT TELL ME YOUR GOING TO DO IT AND THEN NOT FOLLOW THRU TO RESOLUTION.

TO SAY I AM AN IRATE FORMER CUSTOMER IS AN UNDERSTATEMENT ...

 



ElizabethS
Moderator Emeritus

Hello drobison

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

I see that you also posted about this in October. Did you have any further contact from the Verizon agent who pm'd you?

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dsrobison
Enthusiast - Level 2

The Oct 20 response that this was in the process of being resolved was from milhaus_vz 

.

There should be no billing either current or past, this was supposed to be disconnected over 2 years ago and any invoices from sept 2011 (oct nov dec thru the current jan 2012 ) should never have been generated. 


 


 

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ElizabethS
Moderator Emeritus

You have another pm from a Verizon agent. Please supply them with the information requested, and hopefully this will resolve the issue.

altf41
Enthusiast - Level 2

Thanks for posting.  Now it is 16 months and the bill is getting larger by the month.   Customer Service asked me to disregard any bills which I have, but problem has never been solved.  Good times.  As most of the "customer service" reps on the boards will tell you, they really can't do much.  You have to call customer service.  Kind of odd in the modern era of email.  You can order hundreds of dollars of services online but to cancel them you have to call.   How does that make any sense?  Shouldn't it be the other way around?

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headstamp
Newbie

Pay attention to your credit rating also. Something like this can screw it up as a listed default or failure to pay.

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altf41
Enthusiast - Level 2

Sadly I can't even access the account with the imaginary copper line that I am being charged $42 a month on.   When verizon "moved"  *cough* my services they split my account in two and now both are tagged to my myverizon account.  I can only access the fios account (tv/internet) and not the copper line account.  Customer service told me to ignore my bill which I have and that a correction would be in the works.   That was in November.

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altf41
Enthusiast - Level 2

Finally.   After 17 Months, talked with supervisor of "customer service".   This was with someone who got things done.  Instead of apologizing, this supervisor listened and was able to figure out what really happened.  When I first ordered the triple play (tv, internet, fios home phone) the fios phone was not completely installed and my old phone was also installed to my new address.  This caused the opening of a black hole in the universe and confusion soon followed. 

My advice:  Ask to speak with a customer service supervisor, if they can't help you ask for their supervisor.  This isn't rude, it's just getting your case elevated to the next level.  Eventually you will speak with someone who is able to listen and will act.

Don't give up, it took 17 months to get things on the right path but looks like this problem is coming to a close.

hevero
Newbie

We keep getting billled for a cellphone we canceled in september. and for web space we do not use. let me know if you managed to straighten this out. we fix it for a month or so and then the charges creep back on...

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KaLin
Khoros Partner
Khoros Partner

hevero,

These forums are dedicated to Residential products and services offered by Verizon.



For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.



Thank you

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Hodgek06
Newbie

I am a new Verizon customer and about a month after installation my phone stopped working.  I called Verizon they tried everything to fix it on remotely, but did not work.  I had to make an appointment for a service tech to come out and take a look.  the Tech came the same day and said that the problem was that the installation tech put too many wires on the same telephone poll.  I don't know what that means, but he corrected it and the phone is working fin now.  What I didn't know was that I was going to be charged for one Verizon Tech correcting the mistake of another Verizon tech.  They charged me $91 dollars for this.  While I understand that service must be paid for, I am disappointed that I would have to pay after a matter of days for a mistake or problem that I did not cause.  I am now seriously considering going back to Optonline. 

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LawrenceC
Moderator Emeritus

Hi Hodgek06,

Have you contacted Verizon Support about the charge? 

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