14 days today trying to get a landline installed at my new address/ verizon keeps cancelling

If anyone can help me it is truly appreciated. Two weeks ago today I moved to a new address and was to have a land line. Called verizon two weeks prior, and thought there was no issue. Here I am two weeks later, and at least 6 cancellations later, and I still have no phone. I was very hopeful with the order put through yesterday, but again this morning it has been cancelled. There is Verizon in my apartment building as the office has Verizon.....I am exhausted trying to get this phone. I am disabled and I need a landline phone. What can I do?

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