$30 digital renewal fee? my landline has NEVER worked!! Tech NEVER showed up!!!

Since I started service with verizon my landline has never worked! It has been OVER A YEAR!! I've called multiple times and scheduled appointments for them to fix it and the tech NEVER showed up. NOT ONCE. And now I've been charged a $30 renewal fee for a service I have never been able to use, verizon refuses to fix and I continue to pay for monthly. WHY??!!

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Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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Please keep all correspondence regarding your issue in the private support portal.