Also cannot access digital voice services
Enthusiast - Level 1

I'm having the same problem as this post.

I've had the "calling features" page bookmarked for years, and go there to check missed calls and block telemarketers. Tonight when trying to do so, I'm instead shown a page that says...


Alert. The account information entered is no longer valid as this account has been deleted; please verify your Verizon Online Username or use a different Verizon Online Username to access Fios® Digital Voice services.
I can still sign in to my account normally, but the section to do things like blocking numbers is no longer there. What's going on?
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Moderator Emeritus

Hi jamiespencer19,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.