Anyone Know How to Get a History of Your Repair Request/Records
gustav3
Newbie

Hello all,

Verizon online repair states you can get an update on an existing repair ticket and also get a history of your repair records. Now, since I've already issued 5 or 6 repair requests, and the trouble has not yet been fixed, I would like to have a history of my repair efforts ready, just in case Verizon does not meet their committment to have it fixed within the next week. Problem is a bad pair from the NID to the pedestal so I do understand that will take some extra work; however, it took them from Jan 5th until Jan 21st to make that determination. So, I want to be ready with both guns loaded to launch a PUC complaint if not fixed very soon.

Any help in how to pull my repair history would be greatly appreciated.

Thanks,

gus

0 Likes
Re: Anyone Know How to Get a History of Your Repair Request/Records
ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

0 Likes
Re: Anyone Know How to Get a History of Your Repair Request/Records
gustav3
Newbie

Hello Elizabeth,

Did you read the title of my post?  I am simply asking if anyone knows how to pull a history of repair records.

This page https://www22.verizon.com/secure/pages/requestrepair/ clearly states "You can view a history of past repair requests." Unfortunately, I cannot find anywhere on that site where one can do that. So, I am asking for user to user help on finding out how to gain access to that information.

0 Likes
Re: Anyone Know How to Get a History of Your Repair Request/Records
ElizabethS
Moderator Emeritus

You might get the answer by calling, too Smiley Happy

0 Likes
Re: Anyone Know How to Get a History of Your Repair Request/Records
answerme2
Newbie

{please keep your posts courteous} I too have received e-mail saying I can view repair history AND I too cannot find any such link on the Verizon web site. Legally speaking that is false information! Considering that it is on the internet, it is also a Federal crime to defraud customers! Chalk up yet another FAIL for Verizon!

0 Likes