Bad/incompetent customer service
Johnmcg2
Newbie

On 7/17/2014, I called Verizon to cancel my land line home phone acct. {edited for privacy}The rep suggested I suspend my service until I was sure I'd be happy without the land line. I agreed. I paid my last bill on 8/8/2014. On 9/8/2014 I called Verizon because I recieved a bill with current charge. I was told that they forgot to remove the charges and correct the bill.
On 10/8/2014, I called again because I recieved a bill with no over due charges, but with current charges. I spoke with someone named Lemon, and was told they would correct the account.
Well, I called again today, 11/5/2014 because I recieved a bill for overdue charges and current charges. This is pathetic! I spoke with{edited for privacy} and told her to cancel my account for that number, I was tired of being duped by the Verizon customer service dept.
I hope this actually happens. The customer service dept needs some management overhaul, that is if someone cares.

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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