Blocking unwanted calls
wisdomace
Enthusiast - Level 1

Does anybody know how to do this
Ive tried *60

1160

3

Nothing works?
VZ Says its doesnt know how to do it

the web page of VZ describes the above process

Im stuck

14 Replies
Scrappy3
Enthusiast - Level 2

If you have not figured it out:

CALL BLOCK for residential service is available only if you add to your service,

Verizon DIGITAL VOICE   or

Call features, CALL BLOCK

otherwise you can not block calls. Less than 1% of the time the problem may be an  R.C. Mac   programming error. Using Verizon buzz words will often get you more cooperation.

Don't waste time looking at your phone bill. It is seldom easy to figure out if you have one of the above services. Call VERIZON business office & ask.

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zig29
Enthusiast - Level 3

Land line providers need to understand that one of the main reasons that more and more customers are ditching their land line is not just because of cost, but because of JUNK CALLS THAT WE CAN'T STOP.  I'm *this* close to pulling the plug on the land line and going cell-only.  It won't really save us money, but it will eliminate 95% of the JUNK phone calls.  That's more important to me and if the land line telephone industry doesn't understand that, they will keep losing more business and people get sick and tired of all the phone spam!

jaffe1
Newbie

The truth of the matter is that Call Block DOES NOT WORK because VERIZON DOESN'T WANT IT TO.

The thing is that NONE of the phone companies want you to be able to block the calls from these telemarketers who use robodialers and caller id spoofing because the phone companies MAKE MONEY ON THESE CALLS.  The phone companies have absolutely no incentive, or interest, in blocking these calls because it would cut off some of their biggest customers - the companies that are calling thousands of people daily and the phone companies would lose all that money. 

 
The only solution is to ditch your landline and tell the phone company why you're doing it.  And, don't switch to a cellphone owned by the same company (I.e. Verizon Wireless if you nave Verizon) because then the phone company will care even less about what you have to say because they'll still be making money off of you.
 
As long as the phone companies are making money off of you, they don't care if it's landline or cellphone.  Furthermore, once everyone is off the landlines, the junk calls will just move to the cellphones.  Unless the phone companies are told in NO UNCERTAINT TERMS that the consumers won't stand for it, they'll continue to allow the junk callers to make their calls to you and will not allow you to stop or block them.  
 
The reason the junk callers are able to make the calls in the first place, and hide behind fake caller id is because the phone companies allow them to.  The phone companies like Verizon are silent partners with these junk callers.
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CTW2
Enthusiast - Level 1

I am right there with you ........ Unfortunately in the very rural areas sometimes our internet is tied to our landlines. No landline no internet. Unless you want to use the overpriced CRAP from places like hughesnet. Been there and NEVER going back. HORRIBLE, HORRIBLE, HORRIBLE service..... You couldn't PAY ME to go back to it.

So in the meantime I guess all I can do is just continue to let my answering machine screen out these annoying phone calls.

JoanHandy
Newbie

How can I block unwanted calls?

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Scrappy3
Enthusiast - Level 2

CALL BLOCK ANSWER;  If you have not figured it out:

CALL BLOCK for residential service is available only if you add to your service,

Verizon DIGITAL VOICE   or

Call features, CALL BLOCK

otherwise you can not block calls. Less than 1% of the time the problem may be an  R.C. Mac   programming error. Using Verizon buzz words will often get you more cooperation.

Don't waste time looking at your phone bill. It is seldom easy to figure out if you have one of the above services. Call VERIZON business office & ask

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MsBlaque3
Newbie

I just found out TODAY that they no longer offer the service. It took me over 1 hour searching their website for this feature..... Just to make sure I was doing it right ONLY TO FIND OUT THEY DON'T HAVE IT ANYMORE......  I originally had the service before I moved to another apartment.  I called the Verizon Tech Support last week and they told me that they would have the matter resolved before Tuesday. It is now Thursday!!!! AND IT'S STILL NOT WORKING. 

It would have been nice if ALL OF THEIR PEOPLE IN THEIR CUSTOMER SERVICE OFFICE AND TECH SUPPORT WOULD KNOW THIS....."THEIR COMPANY DOESN'T HAVE THIS FEATURE ANYMORE" instead of promising me that the problem would be resolved and I can check back 4 days later!!!!! 😛

how is works is you hit *60 and then you have the option to BLOCK the last number of the person that called you or you can enter the number that you would like to be blocked.  You have up to 10 telephone numbers you can block.  You can also unblock the same any number that you have blocked on your list. 

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Scrappy3
Enthusiast - Level 2

Yes, Verizon can be outragously difficult to deal with. Add into the mix all the contractors they hire to do things like run this website & it gets worse. The contractors are NOT technicians or trouble shooters. They just give the generic answers provided by VERIZON.

If you were told Call Block no longer available, it is likely because of the area you moved to. NOT because VZ no longer provides the service. All software additions made to each line are 100% profit. VZ never passes up the chance to charge more money.

The area you moved to may not have enough fiber, adequate copper, multiplexers, central office capacity, upgraded ESS systems, etc. Thus limiting the services they can sell. Also, Verizon is regulated by The FCC [Federal Communications Commission], The SCC [State Communications Commission] & local jurisdictions. Often any or all of them will refuse to allow VZ to provide one or more services. Example: Washington D.C. refused to allow Caller ID or Call Block well into the year 2000+. 

CALL BLOCK ANSWER;  If you have not figured it out:

CALL BLOCK for residential service is available only if you add to your service,

Verizon DIGITAL VOICE   or

Call features, CALL BLOCK

otherwise you can not block calls. Less than 1% of the time the problem may be an  R.C. Mac   programming error. Using Verizon buzz words will often get you more cooperation.

Don't waste time looking at your phone bill. It is seldom easy to figure out if you have one of the above services. Call VERIZON business office & ask

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alsodisgusted
Enthusiast - Level 2

If most of the unwanted calls are from solicitors then sign up for the national do not call list.

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Anthony_VZ
Master - Level 3

The calling features can all be described at http://www22.verizon.com/NROneRetail/NR/rdonlyres/8B2E3FA7-2BF5-4B17-B2F5-E3DA2D6BF604/0/VZERSE_611_... 

Call block is referenced on page 6 describing how to use the *60

If you are FIOS Digital voice, then you would need to login to www.verizon.com/fiosvoice. Once logged in click on "calling features" Under incoming call block you can add numbers there.

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ythoosier
Newbie

Your website reference doesn't work.  There are no links on this page.

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Hubrisnxs
Legend

http://www22.verizon.com/residentialhelp/phone/calling+features/call+block/call+block.htm

Call Block

You can use Call Block to automatically block incoming calls using a screening list that you create. Call Block will reject calls from phone numbers that match those on your Call Block list. Your Call Block list is limited to either 6 or 12 numbers, depending on your region.

When a blocked caller reaches your telephone number, they will hear a recording saying you are not presently accepting calls. You can temporarily deactivate Call Block or change your Call Block list at any time.

Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.

All calling features are subject to availability and compatibility restrictions.

Instructions for FiOS Digital Voice Calling Features
 
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HHBB
Enthusiast - Level 2

"Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.

This is so frustrating.  These days, most calls are from outside our local calling area.  The one phone number I want to block is, of course, a long distance one.  Fortunately, I will not have a Verizon land line for much longer.

Also, I agree with other posts in this forum about not being able to contact anyone at Verizon.  Not only impossible, but maddening.  Their response to my previous attempts to contact them was a letter in the mail thanking me for contacting them and a sales pitch to buy more services from them.  No thanks.

Hubrisnxs
Legend
I did find a product that says it will block 100% all calls that you don't want, but it's $100.00. Privacy corps caller Id manager. I haven't used it myself, but if you reallllly want something to do that, then give it a try. Cheaper than call block in the long run and more full featured. Probably pay for itself inside the year