CAN 'T PAY MY BILL ONLINE
cleomichaels
Newbie

EVERY MONTH I HAVE TROUBLE PAYING MY BILL ONLINE. AND IT'S IMPOSSIBLE TO REACH SOMEONE WHO CAN HELP, LET ALONE FILE A COMPLAINT.  I GENERALLY SPEND 30 MINUTES STRUGGLING WITH THIS ISSUE, BUT WITH AT&T, IT TAKES ALL OF TWO MINUTES TO PAY MY BILL ONLINE.

TRYING TO GET HELP WITH VERIZON IS WORSE THAN DEALING WITH THE WORST DMV. THE FIRST THING I TRIED TONIGHT WAS SPEAKING TO "A LIVE AGENT."  ONLY PROBLEM WAS, THERE WAS NO LIVE AGENT AND WORSE, NO NOTIFICATION EXPLAINING THAT NO LIVE AGENTS WERE CURRENTLY AVAILABLE.   THEN, I SPENT 15 MINUTES ON THE PHONE BEFORE I FINALLY GOT A LIVE VOICE.  SUFFICE TO SAY, I WAS PASSED ON TO ANOTHER LIVE VOICE, WHO WANTED TO PASS ME BACK TO THE FIRST ONE.  I FINALLY GOT SO FRUSTRATED, I ASKED TO SPEAK WITH A SUPERVISOR, AND I WAS TOLD THAT "THERE WAS A VERY LONG WAIT TIME" -- WHAT ELSE IS NEW?  

I'M DEFINITELY CONSIDERING DROPPING VERIZON. IS THIS JUST ME, OR HAS ANYONE ELSE EXPERIENCED THIS? IF SO, WERE YOU ABLE TO RESOLVE IT?

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ElizabethS
Moderator Emeritus

What is the issue you are having when trying to pay your bill online? Have you cleared your cache? And if that did not work, you might try a second browser.

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