CUSTOMER SERVICE
44070dart
Newbie

THEIR CUSTOMER SERVICE {please keep your posts courteous}!!!  I had to wait 8 DAYS to have my phone service repaired .. . They were supose to come in 4 days which I thought was a long time but when they didnt show on the forth day  I called to see why ?  I was told that there was a flood in the 716 area code and they couldn't come out . I live on an island and if WE get flooded there is a big problem. I told this {please keep your posts courteous}that 716 is a large area and the whole thing isn't flooded . They came out 4 days later and found an underground wire was severed ..they couldn't replace it underground because the ground was frozen so it was just layed in the grass. Its now May and they still haven't come to bury it . I called and they said it would be about 10 days until  they could come out . Why do they think they can treat customers like this they aren't the only game in town anymore .. I'm going to use my cell phone as my home phone and send these clowns packing !!!!!!!!!

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smith6612
Community Leader
Community Leader

I take it you're on Grand Island, correct? Can't be on Tonawanda Island as there's really nothing there but a few businesses and some boat launches, and a Restaurant. I know the copper wiring on Grand Island isn't in the best of shape, but Verizon is obligated per regulation to attempt to make prompt repairs to phone lines that are out. This is generally within 24 hours of reporting an outage unless extenuating circumstances exist (eg: storms that destroy equipment and replacements working 24/7 that may take time to fully install).

For now, work with them to get that copper drop buried before it gets cut. If they still won't bury it considering it's now grass-mowing season, you might want to talk to the PUC and file a complaint with them. It is after all, considered being in an unsafe position running across lawns. If you can't get any action done, post back. I have some contacts to some Verizon techs in the area who may be able to help.

Oh, and if Grand Island were completely flooded, there would be huge issues obviously. The entire island plus a large part of the Buffalo/Niagara Falls area would be flooded too. Can't ever see that happening.

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