Call History for digital voice - stops as of 12/31/17
mjonis
Enthusiast - Level 2

Did Verizon just decided that you can no longer see your call history?

I am a FIOS customer with Digital Unlimited Voice.

I login to My Verizon and on the first page it shows me: My Phone.

I click:

Manage Your Phone

Then I see the last 3 calls.

I click the:

Call History

I USED to be able to see all previous calls, but the list is last updated for 12/31/17.

I cannot see any other calls after that (unless all I care about are the last 3 calls).

Is this a purposeful change by Verizon?

6 Replies
mjonis
Enthusiast - Level 2

Well guess I'll have to call Verizon then and ask why they stopped letting me see a call log.

Amazingly enough the website shows I have a call from the future.

Yup. Says I got a call from:

Cell Phone NY

(518)xxx-xxxx

on January 11th

(it's Jan 10th right now around 10:30 p.m. EST)

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kcreary
Enthusiast - Level 2

Same here. Wonder if Verizon has forgotten we're in a new year...

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kcreary
Enthusiast - Level 2

Well, I did a text chat with support and now my Call history shows just the calls I've made and received since they "fixed" the problem. All previous calls logged are gone!

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jbren
Enthusiast - Level 3

The dates are all mixed up. I had to go to page 10 or 11 to see recent calls. I reported on the feedback page, but nothing has been done yet to remedy this. Are they doing it on an individual basis when someone complains?

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swarner1
Newbie

Just wondering because i need this ASAP, where exactly do i go to get my current call history on a landline as recent as last night. I cannot seem to find where i am supose to be at that get the information i need. Someone help please

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neighohhmee
Newbie

I am having the same problem. I spent more than hour on the phone with customer service and in the end all they could tell me was to subpoena my records! I am really furious. What phone company doesn't give their clients access to their phone log information?  

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