Caller ID Continues to Stop Working
Enthusiast - Level 2

For the past 2+ years it seems like, I've been struggling with the caller ID functioning on my landline.

It worked when I first switched to Verizon, but then randomly stopped. After talking to tech support, twice I replaced the type of phone I had and still no solution.

A tech came out and fixed the problem, but then it stopped working again.

Has anybody else found a solution since Verizon doesn't appear to have it (despite me paying for it each month)?

1 Reply
Moderator Emeritus

Hi gc118,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case