Caller ID on Landline Doesn't Work
CruisinGirl
Enthusiast - Level 2

Hello.  My mother is new to Fios and Fios Digital Voice.  Her Caller ID on the TV hasn’t worked on any of her set top boxes. We went through the troubleshooting on the TV and received the caller ID test message. However, when a call comes in it does not show up on the TV. Contacted support online and no one has been able to fix it.  We’ve reset the router and ONT, still doesn’t work.   Does anyone have any suggestions?  I don't know if it matters, but the landline phones are 2 VTECH (cordless) and 1 AT&T corded phone with built-in answering machine, all for the same phone number.   I'm not sure if anyone out there knows if there are compatibility issues here.   She didn't have any problem with Caller ID when she had this exact same setup with Optimum.   Thanks for any help.

0 Likes
7 Replies
dexman
Community Leader
Community Leader

For clarity: Does Caller ID work properly on the telephones themselves?

I don't see the model of the STBs given. If this is a new account, I'll go under the assumption that Verizon provided 4100 series units.

When trying to resolve television related issues, I recommend replacing any splitters that are not MoCA 2.0 or higher.

For testing purposes, could a coaxial cable be temporarily run directly from the ONT to the STB? The idea is to bypass all of the in-house cabling and go directly between the two devices.

CruisinGirl
Enthusiast - Level 2

It does work on the phones themselves.  Thank you for the input.  I am not that technologically inclined.  Lol.

dexman
Community Leader
Community Leader

Ok. If Caller ID works on the telephones, it indicates that the service is active on the account.

If there is some way to temporarily run coaxial cable from the ONT to the STB (it may have to run across floors and up or down stairs), it would indicate if the installed coaxial cable is the cause of the problem. 🙂

CruisinGirl
Enthusiast - Level 2

No I would not be able to do that, but thank you.

0 Likes
dexman
Community Leader
Community Leader

Verizon could dispatch a technician to investigate. If the trouble is being caused by cabling or related hardware, there would likely be a service charge. If the trouble is being caused by Verizon's equipment, there would not be a charge.

CruisinGirl
Enthusiast - Level 2

Thanks. Doubt we want to find out. We can live without it.

0 Likes
dexman
Community Leader
Community Leader

Understood. 🙂