Caller Id with Landline No Longer Working - Called Verizon 4 times without success
DonkeyKong2
Newbie

I have a Verizon landline account (no Fios) and the caller id has stopped working.   I first tried using their help desk and went through the automated process of resetting it but that did not work.  Then I've tried 3 other times while speaking to a technician at Verizon and each time they say the service is activated and then close the trouble ticket without verifying that it actually works.  It's been going on for two weeks now with no decent help from Verizon.  Does anybody know how to fix it?

Thanks.

0 Likes
Reply
2 Replies
Verizon_Support
Customer Service Rep

Glad to hear the field tech resolved the issue!

Let us know if you have any other questions for us here in this thread.

Best,

Art

0 Likes
Reply
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Reply