Can Verizon turnoff landline service?
Enthusiast - Level 1

I WAS a verizon customer & after years of issues, I changed to Comcast.  I neglected to make final payment & accumulated late fees for NO service.  I have since paid the principle amount.  However, verizon has turned off the landline service for any of their Fios users.  In other words, all verizon fios users cannot access my phone #.  Is this a violation that I need to file with the PUC or the FCC?  Comcast has tried for 2 months to work with verizon to no avail.

Re: Can Verizon turnoff landline service?
Khoros Partner
Khoros Partner

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Can Verizon turnoff landline service?
Customer Service Rep


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