Can anyone at Veizon help me with a simple request about my phone account?

Been trying to delete the Inside Wire Maintenance coverage thar I can no longer afford for the last two months. First with a note on my bills. Then email to customer service which was received with an auto repy and ticket number and no response after a week. OK, now I spend 30 minutes openlng an on line account so maybe I can get this to someone who will help me. But when I click on the link it won't connect to an email  and puts me in a chat which I didn't want. After explaining to the rep what I wanted she informs me a tech had to come out to remove something.  and gives me the 88 Verizon number to call.  WHAT!!! She is totally clueless. She could not comprehend there was no equpment to be removed. I gave up. I'm posting this out of total frustration to vent my anger, but with hope Verizon moitors this board and will get this fixed.

1 Reply
Moderator Emeritus

Hi abbysdad,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.