Can no longer access my account online

After receiving the May notification that my bill was ready I tried signing on and paying the bill from my checking account as I have done for the past several years. For some reason I can no longer access the account at all - I cannot get any info. After signing in successfully I receive an error message " We are unable to process your request at this time. Please try again later. We apologize for any inconvenience"

I called and spoke with 2 service reps yesterday - the first one disconnected me. The second could not fix the problem and said he sent it for tecnical assistance and I would receive a call when it was fixed. I received a call this morning advising that a change was made to my account and if I had requested it, then no further action was needed. I figured the situation was corrected but it is not so.

I cannot access my account from any browser or computer (I tried 3 different ones) or even my cell phone. I saw others have had this issue so has anyone had success in correcting it? Is it my imagination or is Verizon totally lame when it comes to correcting these issues?

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.