Can not access online billing to make payment
chrssycrafts
Newbie

For the last 2 weeks I have not been able to access online billing or my account. I need to make a payment and when I call the 1=800-Verizon I am directed to a third party payment agency that requires my account number. I do not have my account number because I have paperless billing and my account number is not accessible online now for some reason. If Someone could help me and let me know my account number I would gladly make a payment. thank you.

FYI I already cleared the cache and cookies and it didnt work. I have tried 3 different browsers as well.

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Re: Can not access online billing to make payment
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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