Can not receive calls after rain
Lusyydia
Newbie

Hello,

I'm troubled. My phone line is broken for a while now, several weeks actually. Our internet is working normally now and we can call people using our landline as well, but we do not receive calls. When calling our telephone there is a dial tone once, then it switches to a busy signal immediately. Our phone doesn't react at all.

We've replaced the telephone and DSL cables, filter, router (from verizon) and even bought a new telephone today. It still doesn't work.

We always had problems with verizon every time the weather is bad, but it has never been out for so long. People can't reach us anymore.

Please help.

Edit: I just used the Verizon Troubleshooter to check on my phone line and it detected a network related issue. Unfortunately, when I try to set up a repair request or schedule an appointment, it disconnects.

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Re: Can not receive calls after rain
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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