Can't Manage Phone Plan On-line

[ndalzell]

Hi - For as long as I have had my phone number when I go to Phone Management all I get are errors.  The one thing I really want to do is use the Call Filter but:

Voice Mail --> USERID not found For the Combination

Call History --> We encountered an error while processing your request. Please try again later.

Call Features --> We encountered an error while processing your request. Please try again later.

Block Outgoing Int'l Calls -->We encountered an error while processing your request. Please try again later.

Backup number -->We encountered an error while processing your request. Please try again later.

Call Filter Not Active --> when I try to activate I get an Error, please try again later.

Note, the phone number works and my voice mail works.

I have called/chatted and spent way too much time getting shuffled around and no one ever seems to even understand the issue.

I would like to take advantage of the Call Filter features.

[dexman]

Some general questions:

Is access to Phone Management being attempted via an app, or from a webpage?

Is the Verizon account residential or commercial?

Are you able to successfully access the other subscribed Fios services (Internet &/or cable television) without any problems?

[ndalzell]

Accessing from the web page for my residential account.  I can see my DVR on the web page, but I get errors whenever I try to set up anything to record.  Would be nice if that worked as well....

[kh_richa]

Hi ndalzell,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[dexman]

I've refed this to a Moderator for review as it doesn't seem like it can be resolved by end-user-to-end-user troubleshooting.