Can't login to check voice mail online

I get the following error message: "We are sorry but your User ID does not currently have access to the FiOS Digital Voice Manager.In order to gain access, please sign in and follow the steps to upgrade your account to Full Access."  I reported this to customer support earlier this week and they made a ticket {edited for privacy} which was supposed to be resolved by last night but hasn't and it looks like they closed the ticket as well and I received nothing by text as they said I was supposed to.  I see a lot of other people who have had this issue as well in these forums and some have had luck getting the right people through here, so I'm hoping for something like that.





2 Replies
Customer Service Rep

We have closed your case out. Glad everything is now working. Feel free to make a new post anytime you need our help.

- Jose_VZ

Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.