Can't pay bill OL
sjohnson5
Newbie

I've been trying to pay my final bill OL for days but keep getting this message:

"We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience"

Can anyone suggest anything? I've never had a problem paying OL until now (may be due to it been a final bill?)

0 Likes
Reply
3 Replies
LawrenceC
Moderator Emeritus

Please try clearing your browser cache and Verizon cookies, or try a different browser.  If you are still unable to use online bill pay, you can contact Billing though Contact Us.

0 Likes
Reply
sjohnson5
Newbie

@LawrenceC wrote:

Please try clearing your browser cache and Verizon cookies, or try a different browser.  If you are still unable to use online bill pay, you can contact Billing though Contact Us.


Not as simple as clearing cache or using a different / new browser. Message is still there.

Guess I need to make a phoine call to get this bill paid,

Not sure how much business sense it makes for a company to make it difficult for a customer to give them money, but so it is.

Thanks

SJ

0 Likes
Reply
tns2
Community Leader
Community Leader

Occassionally the service is down on Sunday particularly in the morning.  Otherwise it normally works after clearing CACHE or using a different browser.  For IE it sometimes works if you set compatibility mode.

0 Likes
Reply