Can't upgrade landline calling plan on
Enthusiast - Level 1

I have a flat rate plan, originally only needed it for a fax. We moved our business and now it's long distance (only 10 miles away) but I can't send a fax. I tried to upgrade to the freedom plan and I keep getting:

"We're sorry, we are unable to continue your order at this time.
Please try again later or contact your local Verizon office for assistance."

Only after I was sent on a goose chase to even set up account. You'd think that upgrading would be able to be done in a heartbeat online. Very frustrating in the age of computer technology!

This is exactly why I switched my internet provider to comcast, no trouble what so ever for several years now.

I wonder if their site is malfunctioning or just set up this way! Arghhhh!

Re: Can't upgrade landline calling plan on
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.