Cannot listen to voice mail on my mac -- javascript error on window.navigator.cpuClass.toLowerCase()
sddj
Newbie

When I click on the icon to play the voice mail from the voice mail message list, I get a JavaScript error and the window just freezes.  The debugger points to line 125 in VoiceMailPlayer.aspx where it tries to lowercase the cpuClass attribute of the window.navigator object.  Unfortunately, on Safari 5.1.2 and Firefox 8.0.1 on Mac OS X 10.7.2, the cpuClass attribute is undefined.

Anyone know of a workaround for this?

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15 Replies
ChattyRobbie
Newbie

I'm having the same problem on my iMac with Mountain Lion installed and Java updated and browsing with Safari and Chrome. It's been going on for some time now.

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ADSR
Newbie

OSX.9.2

SAFARI 7.0.3

JAVA 7 UPDATE 55

I've selected Verizon as a trusted site to run Java.

And allowed Java to run in browser.

I get a GUI to play, pause, FF, RW the voice mail file.

But it does nothing.

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gosu174
Enthusiast - Level 1

Doesn't work on my Mac either - Mountain  Lion 10.8.4 with Chrome, Safari, or Firefox. Java is 1.7 and I suspect that may be where the issue is. With all the security issues etc. with java in a web browser, seems like there could be a better way to do this.

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rwlkr
Enthusiast - Level 1

I know this thread is old, but here it is 2013 and I cant play voicemai from Verizon's website either on OS 10.8.4 with Safari or Firefox. 

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rwlkr
Enthusiast - Level 1

...forgot to mention that I'm running the latest version of java: ver. 7 update 40

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Anthony_VZ
Master - Level 3

I havent heard of others with the same trouble. Are you up to date on your version of Java?

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sddj
Newbie

Yes, all software updates applied.  Java version is here:

java version "1.6.0_29"
Java(TM) SE Runtime Environment (build 1.6.0_29-b11-402-11M3527)
Java HotSpot(TM) 64-Bit Server VM (build 20.4-b02-402, mixed mode)

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sddj
Newbie
From Safari's Developer Toolbar:
function GetBrowser(){
var agt=navigator.userAgent.toLowerCase();
var ops=window.navigator.platform.toLowerCase();
var cpu = window.navigator.cpuClass.toLowerCase();
VoiceMailPlayer.aspx:125TypeError: 'undefined' is not an object (evaluating 'window.navigator.cpuClass.toLowerCase')
if( ((agt.indexOf("msie") != -1) && (agt.indexOf("netscape") != -1))){return "NetscapeIEEngine";}
From Firebug in Firefox:

window.navigator.cpuClass is undefined
VoiceM...er.aspx (line 125)
From what I have googled, the cpuClass attribute is ONLY supported on IE.
 
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HFTobeason
Newbie

Same problem here.  Doesn't work on Chrome either.  OSX 10.7.2, Safari 5.1.2, Java 1.6.0_29.  FIX THIS!!!

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Anthony_VZ
Master - Level 3

Thank you for the information. I will bring this to the attention of the web developers to get to the bottom of it.

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sddj
Newbie

This issue is fixed.  The code was changed to check that cpuClass is set before lowercasing it.  I can hear voice mail on my Mac with Safari now.

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fcas014
Newbie

I still cant listen to my messages, what did you do?

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photomom1
Enthusiast - Level 2

I need to know how to fix this too.  It is an on going problem and I always have to get a new java download.  Not it isn't working at all

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photomom1
Enthusiast - Level 2

The exact same thing is happening to me.  Lots of Java downloads and now not working at all.  Java is probably taking up a lot of space on my computer now

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scot8
Newbie

I can't listen to voice mail on my mac.  Both firefox and safari crash with java error.  Java is up to date.  Help?

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