Cannot make direct international phone call

I'm having trouble with my landline phone.

When I attempt to call direct international phone numbers (Dial 011), all I hear is a message that says,"Direct international phone calls cannot be made by this phone number.  LA3RDD".

I guess "LA3RDD" is an error code.

I hope Verzion representive can help me with this problem as I called numerous times and they still cannot solve this problem.

Re: Cannot make direct international phone call
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: