Cannot pay bill online
I have one user name with both my mother's and my residential accounts linked so I can pay them online which I do every month. This month I logged in and could pay my mother's, but my account number doesn't even appear as an option. My payment will now be late and I need to know what to do to resolve this. I have tried calling Customer Service and have spent hours on the line being transferred to 5 different departments with no resolution.
1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.