Change of phone number


I recently ordered fios and asked that my phone number of over 30 years be transfered and it was not.  I was given a new number and after calling the company several times I was told that it will take about three days to transfer back to my original number.  A week went by and I still did not have my original number.  i just call verizon 12/14/16 and was told that my original number is not available.  I live in brooklyn, how can i speak to a customer rep. in my area.  I am tired of speaking to customer from different countries and can't even understand what they are saying.

Re: Change of phone number
Moderator Emeritus

Hi almajul555,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.