Customer Service

I contacted Verizon customer service to activate call forwarding. All calls need to be forwarded from my home phone to my cell phone. At the first attempt the customer service representative told me that call forwarding would be activated within 15 minutes. An hour later I attempted to check if call forwarding was activated, and realized that nothing was done. I contacted the customer service again, and was provided with the order number, and was told that a specialist would contact me within an hour. When nobody contacted me I reached out to customer service again, and was told that it might take up to 4 hours. At the end of 4 hrs Verizon called, but the call was disconnected. I reached out to Verizon customer services again and tried to speak with the same representative but was told that this is impossible. I had to repeat the everything again, and the customer service representative could barely understand english. She kept telling me that I can check my voice mail messages remotely and was giving me access numbers. Finally she told me that call forwarding was set up but she was unable to check it because it would go into effect only at 1AM eastern time. When I asked who I can place a complaint she simply disconnected the phone. This is my 6th call to verizon customer service for the evening, and I am not sure that the issue would be resolved. I am being told again that the order is being processed, and nobody can help me. I have never recieved such run around, and such poor customer service. I must say that every customer service representative mentioned that this service cost $12, and whether I am in agreement to pay the fee.

All the customer service representatives are making sure that thank for being a loyal customer and at the end of the conversation asking if they provided a 5 star  service. The service does not even qualify for 1 star to say the least. 

1 Reply
Contributor - Level 1

Hi semion40

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.