Customer service
Enthusiast - Level 2

Verizon's customer service is terrible:

How many times does someone have to ask for a supervisor before they get one? 

How long does one have to spend on the phone before they can get a problem resolved? 

How many times does can someone get transferred to the wrong department during the same call?

How much time can someone waste trying to fix a simple problem?

I don't have an answer to theses questions yet, because the numbers are still growing. 

Verizon customer is incompetent !

1 Reply
Moderator Emeritus

Hello mikushie

If you could describe the problem you are trying to resolve, perhaps someone here can offer advice.