DO NOT USE NOMOROBO!

[FSSimon1]

Verizon recommended Nomorobo to put a stop to unwanted phone calls. I signed up and immediately started having 10X more problems with unwanted calls than before. I also installed the app on my Android phone (BEFORE READING THE REVIEWS) and got a pop up message alerting me that my phone was heavily damaged by viruses I picked up by visiting adult sites. The alert included a button to click to remove the viruses. Well, just so you know, I've never visited an adult site, and I know enough to know when I am being scammed into downloading malware. I went back to the Nomorobo site and tried to delete my account, but guess what? You can't delete your account. You can "delete" your phone number, but they keep your name and email address. And guess what else? You can't call them. I sent in a ticket and requested that my account be deleted, and guess what happened? I receive an automated reply that was utter nonsense. Verizon should warn readers against using the product instead of encouraging it and allowing integration with it.

[jonjones1]

The nomorerobo is a highly acclaimed service that has been stopping scammers for quite sometime. 

It is possible your number was already compromised with scammer listing the phone number all over on the dark web to other scammers. Yes that is what happens.

On my phone service I have used it, however it worked too well. 

It blocked whole subsets which of course maybe legitimate phone calls.

i would just bite the bullit and get a number change. However I would caution you the previous owner more than likely ditched the number because of unwanted calls. So it is a gamble.

[FSSimon1]

The reason Nomorobo is considered "reputable" is that it won a FTC challenge for stopping robo calls, but the FTC did not vert the company's business practices. My complaints are about the business practices. And, I am not the only person complaining. Just check the iTunes and Google Play Store reviews and Google Nomorerobo reviews.

[jonjones1]

---

@FSSimon wrote:

The reason Nomorobo is considered "reputable" is that it won a FTC challenge for stopping robo calls, but the FTC did not vert the company's business practices. My complaints are about the business practices. And, I am not the only person complaining. Just check the iTunes and Google Play Store reviews and Google Nomorerobo reviews.

---

Well by searching as you recommended https://www.trustpilot.com/review/nomorobo.com

this site any many others actually on average give it a good rating. The displeasure with the app stores don’t mean to much. I have the ability to turn it on or off. I can also submit scammers phone numbers to them when one gets through. 

Like I said it worked too well for us...😀

your experience with them as with any service may vary.

[juxta]

For the app on your smartphone, perhaps you can instead use the phone setting that blocks all calls except from those in your phonebook?

I do that instead of using the nomorobo app though the landline phone blocking is awesome. 

I get maybe 5-8 telemarketers calls a day on my landline. The autodialers often continue the call until after my FIOS voicemail kicks in leaving me with 2-3 voicemails a day with only 3 seconds of silence.  Not only did the voicemail indicator blink on my landline phones from these silent voicemails (annoying because I don't know if I have a real voicemail or not), but I also have to periodically delete the silent voicemails.

With nomorobo the silent voicemails stopped and also the phone doesn't ring 5-7 times before the voicemail picks up. I tried setting my voicemail ring count to 3 (the minimum I believe) but that just caused more silent voicemails.  So far nomorobo has worked great but it's a lazy piecemeal solution from Verizon which is hopefully temporary. Verizon shouln't use a third-party interface to stop telemarketers. 

I would rather have Verizon automatically delete or not record a 3-5 second voicemail that is only silence. But so far (and by far) nomorobo is the best solution I have.

[RickGinPA]

I use an old fashioned "in my house" phone answering machine and IT

records silent hang-ups like you describe, but then deletes them.

Not sure why the phone company voice mail can't figure out how

to do that.

The scammers have noticed when they ring too much they get added to the

"block" database sooner. So now the ones not already known only ring phone

3 times themselves.

Summary: I get some one rings (blocked), some three rings (not blocked yet),

and my legit phone messages. Seems like in 2020 NoMoRobo has it working pretty well.

[Iremembermabell]

your bothering to post this  information is so  appreciated. 

[shollystuff]

I have a different (and even funny) issue witth Nomorobo. After setting up my account and setting up Simultaneous Ring in Verizon Digital Voice, a forwarding phone number is automatically put into the box provided. It's the number that robocalls are supposedly forwarded to. But now, when anyone calls my phone, instead of being forwarded to Nomorobo, they're being forwarded to TRUMP INTERNATIONAL RESORT!  Every phone call is being answered with "Thank You for calling the Trump International Resort".  I have complained to Nomorobo about this, but they haven't replied to my help request. How in the world did THAT phone number get placed into my Simultaneous Ring forwarding number field?

[ggma11261]

I have a similiar problem with them - when I try to test it from my cell phone - I get a message to press 1 for english then someone comes on the phone asking how they can direct my call or help me.  Apparently the number verizon is using for norombo is wrong so I deactivated  it

[tns2]

The numbers are from NoMoRobo and not from Verizon.  They have had a few troubles with the list being wrong.  Also have had some numbers that were working stop working.  E.g. mine for Frontier were working for a long time and then suddenly stopped working and I was getting Robo calls come through.

As part of their original setup or anytime you want to test you can go to their site and have it test to see if it is working.  If it doesn't work and you check and see you have the entered the correct number in simultaneous ring on Verizon site, send NoMoRobo a support message.  They will get back to you, Hopefully with the correct number.

[kdw19348]

Perhaps you keyed in the wrong phone for NOMOROBO when you originally set it up?

[Rogue71]

Ahh **bleep**....   the hilarious sweet irony of your Nomorobo post here, in that the calls are being sent to a Trump International Resort  

I have been using the Nomorobo service on my home phone for about 2 years now and have been very satisfied with the service.  Though the occasional few incoming apparently computer generated spam calls do ring through. In those cases, all you have to do is log in on your Nomorobo account and simply report the specific number and add any extra details in the space provided. 

A couple weeks ago, I even got a call that showed it coming from NOMOROBO on the caller ID...lol. I sent an email to them inquiring if the call was legit or not and got a nice response from them explaining how the spammer was able to falsely obtain the name for a scam call. They immediately caught it and disabled it.

I have been on that bogus US government DoNotCall list since it's inception and relisted my numbers according to the requirements. That government website an **bleep** JOKE and HAS NEVER WORKED.  

Thanks for the laugh @ the forwarding to the Trump International Resort. 

[womandi]

Just so you know, I'm signed in to these community forums and it won't take my 'kudos' for your post. No wonder there's still zero kudos!

[womandi]

Actually, I'm looking at the app in the google play store right now. It has "ONLY" 50K downloads, 185 reviews, and rates 2.1 stars. That is NOT very good in my book. I think I'll pass! 

[Nytwhatevr1]

I tried to Kudos his , too--- I had to click on it twice--then it added mine.

[Mizellen]

I just started using Nomorobo and it seems to be dong what it is supposed to.  It missed a couple of spam calls, but I am reporting them.

[Nytwhatevr1]

I was signed up in the NO call list, NOMOROBO and Verizons blocker. And it was WONDERFUL!   I got a lot of calls, but most would ring once, then silence. Caller ID would say "Incoming call" but there was no number on the caller ID window, and noting was saved in Missed calls.  THEN I started having internet issues. Took wees, but I got a new router and a new FIOS box installed. Internet was restored, but so were the spam calls. EVERY single one of them. I went to the no call registry and found that your number never expires. I went to NOMOROBO---and  was already signed up.  Not sure what the Fios thing was ai was on before. But now, my phone keeps ringing till the machine pics up after the fourth ring. NONE of them are blocked anymore. The new FIOS box seems to have eliminated all my blocking tricks.  I am going to start turning the in many robo calls I keep getting. Just wish I knew how to STOP them!

[tns2]

I have been using on my Verizon Home phone for several years, and my android phone since the app came out in January.

NoMoRobo is quite reputable and unlikely to be involved in any of the problems you mentioned.  I don't think they scan for virues and would give you the message you mentioned.  Is this message coming from some antivirus software you have?  If you got it from Google Play it should not contain Malware.  There are ways to contact them for support.  They do have phone contact numbers but would rather not have people call them,

[danzee]

Since you have been a nomorobo user for several years, please tell us how it has worked for you.  Significantly less calls, a few less, same, more . . . what? Please.

[Bubalina]

This service has saved my nerves. It works fine on my landline and stops many, many calls. I get a single ring and then the **bleep** are cut off. I don't know how mine could have worked so well all these years (before Verizon added it to its site). People must have other issues. They are not caused by nomorobo. 

[mennygg]

You can stop even the one ring

https://www.amazon.com/FRS22100-Suppressor-Silencer-Robocall-blocking/dp/B07BPFMHPD/ref=sr_1_15?ie=U...