Dial tone, but no incoming calls received
oesstar04061
Newbie

Hi, Help, seems as soon as I paid my bill on Wednesday, I cannot receive calls: I have a dial tone, the phone will ring not even one full ring (but a half ring), I pick up nothing.  What the caller will hear is "please dial 1 and the area code and number you are trying to reach" I've tried it myself, with dialing 1 and area code and number, just dialing areacode, tried from a cell phone, and from other verizon customers home phone, still the same problem. Is there some code I should put in. Verizon help had me to put in a ticket,. (they say I will pay if the problem is with my phone) don't want that, no other phone to try. I have a cordless, fully charged phone. I can make calls with no problems

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Anthony_VZ
Master - Level 3

Sounds like it could be a wiring problem. You said you called and the agent put in a ticket. Did he say what the line was testing ??

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