Digital Voice & Caller ID on TV
Contributor - Level 2

I have FIOS Digital Voice.  I am experiencing a few problems.  1) The caller ID does not always show up on some TV's.  I have tried the troubleshooter however this usually says to call customer support.  I think I can do better than that.  2) I have some numbers blocked in my set-up however those calls continue to come through.  Each time I select call block however the number is still allowed to come through.  3) On one HD STB when I select the Digital voice and try to select Call Log, I hit OK on the remote.  Each time I do the app wants to exit and I cannot get the call log to come up.

I am hoping there are solutions to these here on the forum.  I have had no luck with tech support.

Re: Digital Voice & Caller ID on TV
Master - Level 3


Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.