Directory Assistance Calls/Charges

Within the last 2 months I have incurred 29 Directory Assistance Calls (DAC)/ Charges @ $2.50 each. I do not now, nor have I ever used Directory Assistance. I called customer service asking for an itemized report of the DAC's providing date, time and number(s) requested. I was told that Verizon does not do that but that I could find an itemized list in my on-line account. BIG FAT LIE SO FAR!!! Where? This is completely and utterly an unacceptable way of conducting business. Basically Verizon is saying that they can charge without providing proof of purchase or proof of use. This is blatant fraud & unethical business conducted at its lowest. {please keep it relevant} I have read countless posts corresponding with this subject and each post basically says the same thing: 1) The customer did not make the call(s)  2) Verizon will credit maybe 2-3 of the calls before they will cease to appease the customer 3) Verizon will insult the customers intelligence by telling them they MUST be dialing "0", "411", or my personal favorite "555-1212" accidentally!?! 4) VERIZON WILL ADMIT NO FAULT OF THEIR OWN.

2 Replies
Moderator Emeritus


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep


We are sorry we were not able to get you the information requested. We have closed your private support case. Please feel free to make a new post anytime you need our help.

- Jose