Directory Assistance calls
topdog
Specialist - Level 2

Is anyone else getting charged for directory assistance calls.  I do not use Directory Assistance ever.  Yet I am charged $1.50  for the last 2 months.  When I question the charges, I am told that if its on the bill, you used the service.  I dispute this.  How can I prove that I do not use the service?  Can I ask it to be blocked?

0 Likes
Reply
2 Replies
Anthony_VZ
Master - Level 3

Topdog I am sorry to hear about the troubles with your directory assistance charges. We would like to help out with this. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

0 Likes
Reply
GingersDad
Enthusiast - Level 1

Charged for 7 Directory Assistance Calls that were not made from our home. This was the second time this happened. In addition one very rainy night at 3am in the morning the police woke up the wife and I, stating they recieved a 911 call from out address. Seems to me that VERIZON has a problem with their land line that services our home. We have had issues with this service since 2006.

0 Likes
Reply