I requested Verizon to cancel service next week.  Instead, service was cancled immediatly (phone, internet, email).  And seemingly, even though the voice that plays while on hold specifically states, "Your current services will not be affected if you refuse permission," I was informed that the mistake cannot be corrected without newly setting me up and running credit checks.  Seriously?  

I then decided to chat with the Verizon help center hoping to find someone with a reasonable solution. They said to call the same people that made the mistake and can not correct it.

Is there anyone in Verizon that can fix this?

Re: Disconnected
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Re: Disconnected
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.