Disgruntled Verizon account holder
QLT1
Newbie

After an hour with on-line chat and being transferred to 3  different people by phone, it appears to me that unless you are paying extra money for Fios or have wireless (which I do, but was not calling about my wireless account), you receive sub-par assistance.  All I needed was a copy of the phone calls that have come in and gone out on my phone a few months ago.  I was informed that I have copper wiring and they no longer keep that information.  I needed it for legal purposes.  I hope Verizon understands that I will begin my research as to finding a better phone company.  The little people, the people on tight budgets get screwed again... and I had been a huge Verizon cheerleader.  Not anymore.

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jonjones1
Legend

If you have online account access, it is possible your calls are listed there.

in days of old when your monthly invoice came it would be a detailed bill. However those days are long gone. However it may be available online to you.

the only other way is via a subpoena duces tecum. Contact an attorney.

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