Drop calls on landline phone
tech-glueless
Newbie

I'm receiving more and more instances of drop calls on my home phone--both cordless and land line phone. Why?

I was told that with fios this wouldn't happen.

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MarcusMill38
Newbie

I’ve have tried this multiple times even order a new box and it’s still happening 

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Anthony_VZ
Master - Level 3

Your calls should not be dropping like that. You can reset the ONT box by using the following steps...

  • Unplug the electrical power cord of your Battery Backup Unit (BBU) from the wall outlet.
  • Open the battery cabinet on the BBU (you may need a screwdriver to do this).
  • Disconnect the batter leads and wait 3 min. Reconnect the battery leads.
  • Put the battery cabinet back on and then plug the power cord back into the wall

This reboots the fiber optic terminal where all your services come in. If you are still having troubles, please send me a private message.  

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