Existing Customer can't switch from Freedom Essentials to Digital Voice?
Carl
Specialist - Level 1

This is more for curiousity's sake, but I have tried twice in the last 6 months to switch my home phone number over to digital voice and off of the Freedom Essentials plan, and also to move my 2nd line off of copper and onto the fiber and add it as a 2nd line to digital voice.

The first time I called, I was told there was a technical issue that wouldn't allow me to switch, and I thought nothing of it. When I called back 2 weeks ago, I was told that existing customers can not switch to digital voice without a waiver. The CSR I spoke with seemed to know what she was taling about, but it appears that I can not switch. 

Is there a reason for this? Do I have to wait until January (when my contract is up) to ask again?

Carl

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ALarryR
Enthusiast - Level 3

I spoke to Customer Service on July 18th and was told that I will be able to convert from Freedom Essentials to Digital Voice on or about August 1st.  I won't hold my breath.
Larry 

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jenns1
Newbie

I'm having the same problem with trying to switch to digital voice. I started calling last month to try and switch and was told different information depending on which csr I spoke with. Some said it wasn't a  problem, while other csr's said it was not possible. I was left a the end of June with a senior csr telling me that by mid July I would be able to switch my freedom essentials to digital voice. It's past mid July and I've called a couple of times and still no luck. Anyone have any information.  Oh , and dv is available in my area as well, some of my neighbors have it with new customer install.

Thank You

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felinde
Newbie

Can you check if I can upgrade to Digital Voice as well. I have been asking for over a year now.

I would be prepared to be double billed for a month if that is what it takes. Very frustrated..........

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irwing
Enthusiast - Level 2

I ahve the same problem and am so frustrated I am about to switch my service to comcast.

I have FiOS and 2 lines on Freedom Essentials, my neighbors on both sides of me have Digital voice as new customers.

When I got FiOS a while ago they told me it wasn't available and now they tell me I can'nt convert over unless I switch to comcast and then come back to Verizon a year later.

I cant believe this, the Verizon customer service is non-existent and it appear to me that simply dont care about the customers and want them to leave.

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ALarryR
Enthusiast - Level 3

I am in the same situation with respect to switching from Freedom Essentials to Digital Voice.  Would you mind checking my capability as well?

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DDRZ
Newbie

I had FIOS installed today and do not have to pay early termination over the next 30 days.  I do not feel that the Digital Voice vs. Freedom Essentials was properly explained(I certainly understand the difference now), and have not been successful in having it changed from Freedom Essentials to Digital Voice in my conversations with many Verizon phone reps today. 

Can anybody here help, or must I exercise the leverage that I have over the next 30 days, which would be wasteful for Verizon and myself?

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