FIOS Voice is terrible. Customer service sucks.
rcontreras2012

This is the probably the 5th time I have had to get a technician to repair a dead phone line. I do not understand how incompetency of Verizon to repair the oldest technology in communication. I can have great internet service but poor voice. 

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mfizzy
Specialist - Level 1

If you have Fios Voice then it would be newer technology. Did the Tech happen to tell you what he fixed? If a tech was there then it would be either the ONT or inside wiring.

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gs0b
Community Leader
Community Leader

You're talking to other customers here on this peer-to-peer forum.

I've had nothing but good experiences with FiOS Digital Voice on two lines.

When you have phone line problems, have you tested at the ONT?  There is a telephone jack on the customer access panel in the ONT.  If you plug in a phone and don't get dial tone, it's Verizon's problem.  If you get dial tone, the problem is in the wires inside your home.

Unless you have a wire maintenance plan, Verizon isn't responsible for the wires inside the home.  They will fix problems for a fee, or you can fix it yourself or use your own contractor.

You can find more self-help information here:

http://www.verizon.com/Support/Residential/Phone/fix.htm

http://www.verizon.com/support/residential/phone/homephone/general+support/troubleshooting+procedure...

Note that unlike the ONT in the pictures above, many ONTs have phone line plugs with nothing plugged in.  When you plug in a test phone, the wires to the house will be disconnected automatically.  Simply unplug the test phone when finished to restore the connection to the house.

Good Luck.

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