FiOS Digital Voice price increase coming.
gs0b
Community Leader
Community Leader

Found this in my latest bill:

-------------------

Notice of Price Increase
Effective May 17, 2014, Verizon will apply an FDV Administrative
Charge of $0.99 per FiOS Digital Voice line. This monthly surcharge
helps defray account servicing costs associated with providing voice
services. This is a Verizon surcharge, not a tax or governmental fee.
Visit verizon.com for more information.

-------------------

Thought others might want to know in case you don't read your bill carefully.

Have Fun.

34 Replies
sloweddie1
Newbie

I, like a lot of people are on a fixed income, and cannot afford increases just because Verizon thinks they deserve more money,  When I first got cable , it was about $20.00 and few commercials, NOW less  time on the programs and much more commercials which should decrease the cost of cable, but no, the cable companies want to get paid from their advertizers and their customers as well. This FDV Administrative charge , if it still exists in 23 months, will have Verizon knocking on my door asking me to PLEASE COME BACK, as Cablevision is doing now.

0 Likes
Reply
cmontanari
Newbie

Nickle and diming - that's what it is.  Like we don't already pay enough, we have to defray their costs.  Bull-crap.

0 Likes
Reply
CunningPlan
Newbie

It's that kind of behavior that **bleep** off the American public, that's for sure. The FCC has been EXTREMELY lax in their work.

0 Likes
Reply
manhattanNYC1
Contributor - Level 2

downgrade FiOs Digital voice plan to Per Minute plan,   incoming call   free,  5 cents minute outgoing call and 800 number outgoing are free,  save the money

0 Likes
Reply
manhattanNYC1
Contributor - Level 2

Why not downgrade your plan to per minute plan,incoming calls free, 5 cents per minute for outgoing , save money

0 Likes
Reply
punky_one
Newbie

I was told by Verizon the Fios Digital plan was tne only option for phone service.

0 Likes
Reply
manhattanNYC1
Contributor - Level 2

do it online, also you can check there are 2 plans for Fios digital voice , per minute plan or unlimited plan

0 Likes
Reply
tns2
Community Leader
Community Leader

@manhattanNYC wrote:

Why not downgrade your plan to per minute plan,incoming calls free, 5 cents per minute for outgoing , save money


Not sure what that reduces cost by, but for many 5 cents a minute gets expensive fast.  And I expect the new fee still applies.   My bundles (NY and FL) shows FDV Unlimited $30 and a $10 discount, so $20 + fees and taxes.

0 Likes
Reply
manhattanNYC1
Contributor - Level 2

$15 per minute plan ,$5 discount,    5 cents minute outgoing call , 800 number outgoing and local verizon landline free too,

0 Likes
Reply
jp8899
Enthusiast - Level 3

If there are 1 Million digital voice subscribers, and that number may be high because it is a couple years old, then the $1 fee nets them $12M per year.  

Lowell McAdam, CEO, makes over $16M per year.  He could achieve the same result by cutting his salary to something normal, instead of being rewarded for finding creative ways to violate service agreements in the name of greed.  It is amazing to me that Verizon and Comcast seem to be in a war to the bottom in terms of customer service, and finding creative ways to fleece their customer base.  It is amazing to me because if either company ever decided to be ethical and provide good customer service, they would own the market.

When AT&T was a monopoly they funded Bell Laboratories.  The only innovation coming out of Verizon and Comcast are new fees that find their way into the pockets of the executives.

Cancel your digital voice service first opportunity.  Their service is VOIP, and there are many other excellent options for VOIP that will let you keep your landline and your number if you want.

0 Likes
Reply
Bobble60
Enthusiast - Level 2

I called and complained along the same lines, i.e. that it violates my contract price. The agent kindly gave me credit for this month and noted my account for future months. I suspect I will have to call again in July.

0 Likes
Reply
jp8899
Enthusiast - Level 3

Consider filing additional complaints with the Federal Trade Commission, the State Attorney General, and the Board of Public Utilities.   It is very easy to do.   If Verizon can increase the cost for its services outside of the "bundle", then those two-year-agreements are fraudulent and marketed fraudulently.  It's $.99 now and digital voice, but if it is permitted then it opens a door that consumers really do not want opened.

http://www.nj.gov/bpu/assistance/complaints/

http://www.njconsumeraffairs.gov/ocp/ocpform.htm

http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

0 Likes
Reply
fiumestamps
Newbie

Like me, I will be sending my note of gratitude for the additional fee over and above the contracted rate. For those customers that need Texas information for contacting about the joy everyone seems to be having with new fees, here is where to write your kudos:

Public Utility Commission of Texas

PO Box 13326
Austin, TX 78711

1701 North Congress Avenue
Austin, TX 78701-3326
Tel: 512-936-7000
Fax: 512-936-7003

http://www.puc.texas.gov

In charge of Consumer Protection - mike.renfro@puc.texas.gov

Commissioners:

kenneth.anderson@puc.texas.gov

brandy.marty@puc.texas.gov

donna.nelson@puc.texas.gov

Federal Trade Commission:

http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

0 Likes
Reply
eeedge
Enthusiast - Level 1

I "spoke" with two online reps today.

One claimed that I needed to contact the FCC to find out about this fee, and then disconnected.

The other told me that I had two options:  pay the penalty for disconnecting my phoneline 12 months early or pay the $1.21 fee.  The only thing I could find in the contract about fees says that we are responsible for paying all fees.  

http://www.verizon.com/idc/groups/public/documents/adacct/fdv_terms_of_service.pdf

"Taxes and Other Charges. Verizon also may charge you for any applicable taxes, fees,
surcharges, account set-up fees or other charges made using the Service, unless you can
show with documentation satisfactory to us that you are exempt from these charges. We
will not provide advance notice of changes to taxes, surcharges and fees, except as
required by applicable law."

So, apparently they can charge *whatever they want* in the way of fees and we have no recourse.

0 Likes
Reply
punky_one
Newbie

I contacted Verizon customer service to complain about the new FDV administration charge. I was told it was a "passthrough" fee imposed by the FCC, and Verizon was not charging it, they were only "passing it along".

I explained an FCC fee should have shown up under  the "Government Fees" heading, not under "Verizon Fees", but she insisted it was an FCC fee imposed fee. She even read the fee description from her "official" literature, and sure enough the literature claimed it was an FCC fee. I should have requested an email copy of it.

0 Likes
Reply
tns2
Community Leader
Community Leader

Not what it says on their page

http://www.verizon.com/support/residential/phone/homephone/billing/charges+and+taxes/taxes+and+surch...

That page define the fee as

"This monthly line charge helps defray account servicing costs associated with providing voice services. This surcharge is applied by Verizon and is not a tax or fee assessed by a government agency."

0 Likes
Reply
jp8899
Enthusiast - Level 3

Complaint submitted to the FCC:

Verizon added a 0.99 monthly fee (called FDV) for digital voice services.  The fee increases the cost of digital voice services, and was obviously used to circumvent contractual agreements.  It increases the cost of voice services, even though on a technicality it is not a direct increase in the cost of what Verizon categorizes as its "bundle."  If the FCC allows Verizon to implement this fee, it is allowing Verizon to increase the overall cost of voice services for its customers at will and without limit.  The FCC would also be allowing Verizon to violate two-year agreements for the cost of services that were signed in good faith that the cost for said services would not increase.

tomkk1
Newbie

Absolutely, Verizon is using this bogus charge to circumvent their 2 year contracts with customers who fell for their "guaranteed" 2 year price agreements. I pay $97.49 per month for mine ( just one year to go and I'm dumping this dishonest company) while they've since offered deals as recently as last week as low as $79.99/month for the same triple play bundle, with the exact same services I have now. I called to complain and the rep said the new charge was for added accounting costs for administering my phone service. I then stated that it seems ridiculous that they can offer the same bundle to new customers for $18.00 less than I pay now and cry that they need to add this new charge to cover costs .When I asked about the price guarantee she said well if I looked at my invoice, they still bill me the same amount for the bundle! This added charge is under a different heading! I'm billed $1.98, $.99 for the phone  in the bundle and $.99 for a separate line. 

0 Likes
Reply
jp8899
Enthusiast - Level 3

Notice of Price Decrease
Effective May 17, 2014, JP8899 will apply a Poor Customer Service
Credit of -$29.99 per FiOS Digital Voice line. This monthly credit
helps cover the cost of billable hours wasted dealing with Verizon-created

service problems and Verizon-created billing issues.  It also helps defray 

costs associated with Verizon violating two-year service agreements.

Bobble60
Enthusiast - Level 2

My complaint to the PA PUC must have been rushed through. My home phone was ringing within 48 hours. It was a woman claiming to be from "the president's office at Verizon." She was adamant: the fee will stick and they will not waive the early-termination fee if I decide to drop my 2-year agreement. She insisted this was the corporate respone to any of the 10 million Fios customers who may complain. She insisted that there was no one higher up who would discuss this with me, that she was authorized to negotiate with customers but would not do so in this case. I guess she's "Mrs. Verizon."

So, I will not withdraw my complaint with the PA PUC, nor with the FCC. I refuse to pay the administrative fee while it's in dispute.