Fios Home Phone Management not working - been reported for months
Enthusiast - Level 1

Phone Management features have not ever worked for me at or in the app.  I have been reporting this problem since December 2022.  Under Voice Mail, Call History, Call Features, Block Outgoing Int'l Calls, Backup Number, and International calling usage, I see the same message each time: "We encountered an error while processing your request. Please try again later."

I am also unable to activate Nomorobo.  Each time I try, it fails.

I have been on phone calls and chat reporting this error 4 different times for literally hours.  Yesterday I was on a chat for 1 1/2 hours, was transferred to three different reps, and had to start over with each one.  Then the screen refreshed and my chat window closed, ending the final frustrating session.

I seem to be running out of options here.  Surely someone can escalate and address this problem?



1 Reply
Moderator Emeritus

Hi @kathyce 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.