For the last two days when I go to my TV to listen to Voicemail messages, the set top box turns off and there is a Verizon Fios Download. Then the TV comes on but phone messages can't be heard on the TV. I can view the log of incoming and outgoung calls from the TV and see the list of voicemail calls. Also everytime I go on the Fios Digital Voicemail I have to check if I want or don't want parental controls. This has just started happening.
While I'm here with this problem I would like to say that very often ever since we've had this digital phone service (which has been quite some time) on the TV I often get the message that I can't get the information because I have no connections (check connectivity)---but I do in fact have connectivity. I go right back to repeat the process and I can view the voicemail and/or caller logs.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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