I have had the same service for a decade. This just started, When someone leaves a Voicemail my display will show "New VoiceMail" for 3 seconds then displays "Missed Call" This never happened before. Next, When you pick up the phone it no longer has the studdered dial to alert you of a new message, Lastly, when you check your messages it tells you "No New Calls, you have One old saved message"
I called my phone and left a message so I KNOW there is one there but it shows as old.
I called VZN Customer Service. They told me to listen to all the messages and then press the "*" three times and then hang up when prompted. I did this and the problem still occurs.
They are telling me there is no problem when there surely IS!
How do I get this corrected. It is important that I know when a message is on the machine,
Thank you in advance
This issue has been escalated to a Verizon agent.
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