HUGE Customer Service Problem

Yesterday I had two new Verizon landlines added at my home. One works fine. The other turned out to actually be someone else's telephone #. After hours on the phone with the mostunresponsive uncaring CSRs I have ever encountered, I was finally assigned a new # to replace the mistakenly assigned #. I was assured it would be operational in a few hours. It still is not. After 10-15 calls, being shoved around to every dept. they have, having been hung up on,  discourteously treated, and having spent the better part of a day, still no response.

  CAn anyone help????

Re: HUGE Customer Service Problem
Contributor - Level 2

Hi RoyGrossman,

I'm sorry for the experience you have had with us thus far.  If you are still having trouble with the second land line please PM me and we will see about getting this matter resolved for you.