My husband is a senior and a Vietnam verteran. He is home alone and it is imperitive that we have a "hard wired" phone. We moved into our prewar aparment on 5/11/17. Verizon service came on 5/12/17 and we weretold that there was no signal to our apartment from basement box. After 1 visit from dispatch, it was determined that a new copper line was needed as the existing ones were not working. I have made over 15 calls to Verizon support and as of today 8/17/17, we have gotten no further than we were on 5/12/17. This is a matter of safety for my family. Everything stops at dispatch. I was even told that Fios MAY be coming into the area next year, so they will not do the repairs. This is Verizon equiptment. I need this copper line. IT truly could be a Life situation. WHy will you not help us and give us the line?
Hi LMF,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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