Help live person

Problem with phone.talked to live chat and was promise a "technician to solve line problem" Week later Requested service since the above promise did not work 4days later,they came out and fixed bug in line.Now phone will not ring and there seems to be someone else 's answering machine on  my line when I call out. I have spent over 4 hour being frustrated with mundane repeated roto stuff when the problem is simple the phone will not ring so I don.t know when I have a call.Try to tell that to a machine or try to talk to a real person from Verizon. I am 76 years old and I think by the time my phone is fixed I will be too old and feeble to care.

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Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.