Hire compentent people

I pay 300 month. Wanted to drop one phone line and keep the other 2. Seems simple, not for Verizon. Advised which phone line to disconnect and which 2 to keep.  First mistake was to use the customer support chat to place the order. "Steven" could not spell or use the correct grammar in communicating back. Contacted on a Friday to cancel but his response was it would be better to cancel during the week because i would lose my phone service for the other 2 lines for several days.  Contacted via chat another rep the following weds asking why the number I wanted disconnected was still working. His response...the order is in. The next day, my other 2 lines were disconnected. But the number i wanted disconnected was still working. This time i made a call to a live person. He said he could cancel the number i wanted cancelled but the other 2 would not work then. I then asked for someone to come to my home thinking i could then get across what needed to be done..Transfered me to someone who i could not understand a word he said and he had no idea what i was talking about. Again, im just asking for one number to be disconnected and keep my other 2 numbers. I then received an email advising my bill was going up about one hundred dollars because of the new service. I then called again and spoke to another rep. She advised it was all a mistake and could be fixed without problems the next day.  Order was placed to cancel the line i wanted cancelled a week ago and active my other 2 lines. Didn't happen. I called her back at the end of the next day and was advised that i must have called in to cancel the new order. Have tried to reach a supervisor but unable to do so. As of now. I have the number i dont want and the 2 i want are still disconnected. Forgot to mention. When talking to the first rep on the phone after being told there was nothing he could do to bring back my 2 lines i wanted i told him i wanted to cancell all 3 lines. His response....you cant do that you are on a contract.>>

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