Home Phone Line Down...
jagada
Newbie

Repair ticket {edited for privacy} is not scheduled until 11/10 on my home phone lines. I use my home connection for accessing my work via phone & internet. I have been unable to work from home since 10/29 when tree branches took down my phone line. Can this repair be made sooner? This is all outside work restringing the line from the pole to house. Help please!!!

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Re: Home Phone Line Down...
kmor1
Newbie

My home phone was down from 10/18-10/27.  I was scheduled for repair from 8 - 8 on 10/26.  I called (with my cell) on 10/26 around 7:40 to report the phone still out.  I was told they were behind schedule so I was reschedule for the following morning.  I was never contacted about being rescheduled.  At that time I also had  Intermittent  access to internet. 

I was told I would receive a credit for the days out of service, not only did I not receive credit, I was charged a  LATE FEE!!!!

Now I am currently on hold to find out where my credit is, after 5 minutes going trhu all the prompts I have now been holding for 19 minutes to speak to an actual rep!

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Re: Home Phone Line Down...
lfk123
Newbie

I am having a similar issue. My phone line was dead on 10/17, I called and had them opened a ticket. They came out said it was fixed closed out the ticket and never fixed the problem. I called again 10/18 and had them open another ticket for the same problem and on 10/22 the phone was finally fixed. Two weeks later and I have no phone again. Its an outside problem having to do with the guy who was in the switching box down the corner yesterday and now I have to be without a phone again for another week. This is horrible, the worse service I have ever had. My cell service is sketchy in our area so its hard to make or receive calls.

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Re: Home Phone Line Down...
lfk123
Newbie

Amazing...I post on here and all of a sudden my phone is back on. I guess they were able to switch the line back from one of the offices. Lets see how long it will last this time around because I surely don't want to deal with that nasty customer service girl Mary again.

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Re: Home Phone Line Down...
lfk123
Newbie

Once again I come home to a dead phone. I really wish they would get their act together. It only took 8 hours this time to have no phone. To boot I checked my repair status and they closed it out!!!!!!!!!!!!!!!!  Comcast is looking better and better each day.

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Re: Home Phone Line Down...
stoussaint
Newbie
I too had a similar issue. I have a down wire, reported it on 3-22-2013, they called the next day to say they were coming, they were a NO SHOW. So now myself and my 5&7 year old have to hurdle over this line hanging from the pole and house ( still connected) to get in my van to take them to school. I'll try scheduling another visit, but what do I have to do to help resolve this potentially harmful situation.
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Re: Home Phone Line Down...
AnnieS1
Contributor - Level 3

Hi stoussaint,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".

There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Regards,

AnnieS

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Re: Home Phone Line Down...
Verizon_Support
Customer Service Rep

stoussaint

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

Thanks,

Jose

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